Ombudsman Volunteer | Technical Assistance | Resident's Rights
Choosing a Nursing Home

DEFINITION OF OMUDSMAN

The Ombudsman program serves residents living in long-term care facilities throughout the Northeast Counties of Oklahoma. These facilities include nursing homes, assisted living, and residential care homes.  An Ombudsman helps improve the quality of life and the quality of care available to the residents.
A long-term care ombudsman is a person who receives telephone calls from:

• Residents of long-term care facilities
• Friends or relatives
• Facility staff or Administrator
• Anonymous caller
• Guardians or Powers of Attorney

The Ombudsman attempts to resolve problems/concerns within the facility. The Ombudsman has the authority to explore problems and recommend corrective action.
For more information or to file a complaint for the following counties contact:
Delaware, Mayes, Rogers –
Trisha Dodd e-mail: ombudsmanb@grandgateway.org
Craig, Ottawa, Nowata, Washington –
Lahona Young e-mail: ombudsmana@grandgateway.org
 Oklahoma Senior Info-Line 1-800-211-2116 Nationwide 1-800-482-4594

Ombudsman Volunteer | Technical Assistance | Resident's Rights
Choosing a Nursing Home